Yes, I'm branching out, someone asked me to do a mini tutorial on the basics of remote desktop connecting.
step one, download a program (such as: http://www.teamviewer.com/index.aspx)
step two, start the install process
step three, create a new session on the computer(remote support)
step four, go on the other computer, repeat steps one and two
step five, use the computer you're on to do what you need to do.